Shipping policy
🎯 Order Processing
- Processing Time: 1-3 business days (Mon-Fri, excluding Ukrainian holidays)
- Custom Orders: 5-7 business days
- High Demand Periods: +2-3 days (Black Friday, Christmas, etc.)
🚚 Shipping Options
| Method | Delivery Time | Cost |
|---|---|---|
| UPS Express | 3-7 business days | FREE worldwide |
| Ukrposhta Standard | 10-21 business days | FREE worldwide |
| UPS Expedited (Priority) | 5-10 business days | $25 USD extra |
🌍 Worldwide Coverage
- Ships from: Ukraine (Kyiv region)
- Domestic (Ukraine): 2-5 business days
- USA/Canada: 7-14 business days
- EU: 5-12 business days
- Australia/Asia: 10-20 business days
- Tracking: Full tracking on ALL orders
💰 Customs & Duties
- Buyer Responsibility: All customs duties, taxes, and import fees
- Declared Value: Actual order value (no under-declaring)
- Prohibited Items: None - all wood carvings ship worldwide
📦 Packaging & Insurance
- Secure Packaging: Double-boxed with foam protection
- Fragile Labels: Applied to all shipments
- Insurance: Full order value covered
🔍 Tracking Your Order
- Processing confirmation email (Day 1)
- Shipped + tracking number (1-3 days later)
- Live tracking via UPS/Ukrposhta apps
- Delivery confirmation
⚠️ Shipping Restrictions
- No PO Boxes: Street address required
- Remote Areas: +2-5 days extra delivery time
- War Zones: Limited service (check availability)
🛡 Lost/Damaged Shipments
- Report within: 30 days of tracking "Delivered"
- Full Refund/Replacement: For proven lost/damaged items
- Required: Unboxing video + photos
📞 Contact Us
Email: alex@percubes.com
Response Time: 24 hours (business days)
WhatsApp: +380 67 231 15 15
We ship from Ukraine with love. Despite challenges, 99% of orders arrive safely worldwide. Thank you for supporting Ukrainian artisans! 🇺🇦
Pro Tip: Add items to reach FREE UPS Express shipping - no minimum order!